Back to home

About aciana

aciana is changing the technological landscape of the healthcare industry. By introducing trending and proven concepts like Blockchain and Artificial Intelligence, aciana is equipping the healthcare systems with the power of new-age technologies. The team has experience in implementing these technologies including

  • Centralised and secure Health Information Exchange through Artificial Intelligence, empowered by Blockchain
  • In depth financial analytics for Revenue cycle management and fraud prevention using Blockchain backed up by bigdata technology
  • Advanced clinical analytics for customized treatment design with precision medicine focusing value based care by Accountable Care Organizations
  • Using Blockchain for the entire supply chain management in the Healthcare Organizations for accurate identification, tracking and verification of assets (medical devices as well as drugs)
  • Managing medical records and other healthcare related data which is real time, verified and secured.

The primary focus for aciana is to help healthcare organizations to provide value based care to the patients at efficient costs. aciana has expertise in using Blockchain and advanced analytics to increase the accuracy of Risk Stratification of patients thereby ensuring better care. aciana has successfully introduced Blockchain for supply chain management – which has not only decreased the effort but has seen significant cost efficiency as well.

aciana’s Blockchain Template exclusively for the Healthcare domain plans to completely change data exchange and data interoperability for any organization in the space. This template can be used by Hospitals, Insurance providers, Care givers, Primary healthcare facilities, Life Sciences companies and even Pharmaceutical companies. The grand vision of the Template is to provide cross institutional data for advance analytics purposes. The data can also be used in developing Artificial Intelligence algorithms to improve patient care and experience.

As this Template will be dealing with sensitive data like medical records, claims etc. this Template will be ‘Permissioned’ Blockchain – implying that it can be completely auditable and irrefutable. All transactions will be secure and none can be erased. Any and all data can be included into the Template and all of the data can be used for Clinical interoperability and can drastically improve Population Health Management.

CNLP has been developed by in-house expertise team comprising of Designers, Healthcare Domain Specialists, Medical Practitioners and experienced Hospital Staff from the US.

CNLP is capable of reading clinical reports and annotations within the reports. It can also classify the annotations correctly. At the core of aciana’s CNLP, a word sense disambiguation engine has been inbuilt. This engine helps is correctly reading textual data, identifying the framework of reference and finally contextual setting. This three step process can positively convert unstructured data to structured data for advance analytics purposes.

At aciana , accessible from aciana.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by aciana and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

aciana Health Systems INC. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • aciana Health Systems INC needs to perform a contract with you
  • You have given aciana Health Systems INC permission to do so
  • Processing your personal information is in aciana Health Systems INC legitimate interests
  • aciana Health Systems INC needs to comply with the law

aciana Health Systems INC will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability
  • The right to withdraw consent

Log Files

aciana follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, aciana uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of aciana.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on aciana , which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that aciana has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

aciana ‘s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

aciana does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in aciana . This policy is not applicable to any information collected offline or via channels other than this website.

Privacy Policy for docisn mobile app

We value the trust You (defined below) place in Us (defined below). That’s why We (defined below) insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about Our (defined below) information gathering and dissemination practices.

aciana  Health Technologies India PVT LTD  (“aHTI”, which also include its affiliates), having its registered office address at  52 & 53 1ST CROSS, SRIRAMA LAYOUT JNANAJYOTHINAGAR MALLATHALLI Bengaluru, Karnataka 560056.

aHTI is committed to respecting the privacy of every person who shares information with it or whose information it receives. Your (defined below) privacy is important to Us (defined below) and We (defined below) strive to take care and protect the information We (defined below) receive from You (defined below) to the best of Our (defined below) ability.

This Privacy Policy (“Privacy Policy”) applies to the collection, receipt, storage, usage, processing, disclosure, transfer and protection (“Utilization”) of your Personal Information (defined below) when You use the Docisn website available at URL: www.aciana.com.*** (where *** represents various domain names) operated by aHTI (“Website”) or mobile application of brand name “Docisn” available for download at Google Play Store, Apple App Store, Windows App Store (“Application”) operated by aHTI or avail any Services offered by aHTI through the Website or Application.

The terms ‘You’ or ‘Your’ refer to you as the user (registered or unregistered) of the Website, Application or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to aHTI.

1 CONSENT:

1 You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, by accessing the Website or Application or by otherwise providing Us Your Personal Information Yourself or through a Primary User or by making use of the Services provided by the Website or Application, You unconditionally signify Your (i) assent to the Privacy Policy, and (ii) consent to the Utilisation of your Personal Information in accordance with the provisions of this Privacy Policy.

2 You acknowledge that You are providing Your Personal Information out of Your free will. If You use the Services on behalf of someone else (including but not limited to, Your child – minor or major or as a legal representative of an individual with mental illness) or an entity (such as Your employer), You represent that You are authorized by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to Our collection, use and disclosure of such individual’s or entity’s Personal Information as described in this Privacy Policy. Further, You hereby acknowledge that the Utilization of Your Personal Information by aHTI is necessary for the purposes identified hereunder. You hereby consent that the Utilization of any Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to You.

3 YOU HAVE THE OPTION NOT TO PROVIDE US THE PERSONAL INFORMATION SOUGHT TO BE COLLECTED. YOU WILL ALSO HAVE AN OPTION TO WITHDRAW YOUR CONSENT AT ANY POINT, PROVIDED SUCH WITHDRAWAL OF THE CONSENT IS INTIMATED TO US IN WRITING. If You do not provide Us Your Personal Information or if You withdraw the consent to provide Us Your Personal Information at any point in time, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict You from using the Website, Application or Services.

4 Our Website or Application are not directed at children and We do not knowingly collect any Personal Information from children. Please contact Us at grievances@Docisn.co if You are aware that We may have inadvertently collected Personal Information from a child, and We will delete that information as soon as possible.

2 CHANGES TO THE PRIVACY POLICY:

1 We reserve the right to update (change, modify, add and/or delete) this Privacy Policy from time to time at our sole discretion. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.

2 When We update Our Privacy Policy, we will intimate You of the amendments on Your registered email ID or on the Website or Application. Alternatively, aHTI may cause Your account to be logged-off and make Your subsequent account log-in conditional on acceptance of the Agreement. If You do not agree to the amendments, please do not use the Website, Application or Services any further.

3 PERSONAL INFORMATION COLLECTED: In order to provide Services to You we might require You to voluntarily provide Us certain information that personally identifies You or Secondary Users related to You. You hereby consent to the collection of such information by aHTI. The information that We may collect from You, about You or Secondary Users related to You, may include but are not limited to, the following:

1 Patient/Caregiver/Doctor/Health Care Professional Name,

2 Birth date/age,

3 Blood group,

4 Gender,

5 Address (including country and pin/postal code),

6 Location information, including Your GPS location,

7 Phone number/mobile number,

8 Email address,

9 Physical, physiological and mental health condition, provided by You and/or Your Healthcare Service provider or accessible from Your medical records,

10 Personal medical records and history,

11 Valid financial information at time of purchase of product/Services and/or online payment,

12 Docisn Login ID and password,

13 User details as provided at the time of registration or thereafter,

14 Records of interaction with aHTI representatives,

15 Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,

16 Master and transaction data and other data stored in Your user account,

17 Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files, the pages of our Website or Application that You visit, the time and date of Your visit, the time spent on those pages and other statistics (“Log Data”),

18 User’s tracking Information such as, but not limited to the device ID, Google Advertising ID and Android ID,

19 Any other information that is willingly shared by You.

(collectively referred to as “Personal Information”).

4 HOW WE COLLECT PERSONAL INFORMATION: The methods by which We collect Your Personal Information include but are not limited to the following:

1 When You register on Our Website or Application,

2 When You provide Your Personal Information to Us,

3 During the course of Services provided to You by Us,

4 When You use the features on Our Website or Application,

5 Through Your device, once You have granted permissions to Our Application (discussed below),

6 Through HSP pursuant to consultation on the Website or the Application,

7 By the use of cookies (also discussed below),

8 We collect information that Your browser/app sends whenever You visit Our Website or Application, such as, the Log Data. In addition, We may use third party services such as Pixel that collect, monitor and analyze this. This information is kept completely secure.

5 USE OF PERSONAL INFORMATION: YOUR PERSONAL INFORMATION MAY BE USED FOR VARIOUS PURPOSES INCLUDING BUT NOT LIMITED TO THE FOLLOWING:

1 To provide effective Services;

2 To debug customer support related issues;

3 To operate and improve the Website or Application;

4 TO PERFORM ACADEMIC/STUDIES, CLINICAL OR OTHER RESEARCH AND ANALYSIS FOR OUR UNDERSTANDING, INFORMATION, ANALYSIS, SERVICES AND TECHNOLOGIES IN ORDER TO PROVIDE ALL USERS IMPROVED QUALITY OF CARE; AND ENSURING THAT THE CONTENT AND ADVERTISING DISPLAYED ARE CUSTOMIZED TO YOUR INTERESTS AND PREFERENCES;

5 To contact You via phone, SMS, email or third-party communication services such as Whatsapp, etc. for appointments, technical issues, payment reminders, obtaining feedback and other security announcements;

6 To send promotional and marketing emails from Us via SMS, email, snail mail or third-party communication services such as WhatsApp, Facebook etc.;

7 To advertise products and Services of aHTI and third parties;

8 To transfer information about You, if We are acquired by or merged with another company;

9 To share with Our business partners for provision of specific services You have ordered so as to enable them to provide effective Services to You;

10 To administer or otherwise carry out Our obligations in relation to any Agreement You have with Us;

11 To build Your profile on the Website or Application;

12 To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; 

13 To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms of Use, breach of Our agreement with You or as otherwise required by law;

14 TO AGGREGATE PERSONAL INFORMATION FOR RESEARCH FOR ACADEMIC/STUDIES, CLINICAL OR OTHER RESEARCH, STATISTICAL ANALYSIS AND BUSINESS INTELLIGENCE PURPOSES, AND TO SELL OR OTHERWISE TRANSFER SUCH RESEARCH, STATISTICAL OR INTELLIGENCE DATA IN AN AGGREGATED AND/OR NON-PERSONALLY IDENTIFIABLE FORM TO THIRD PARTIES AND AFFILIATES WITH A PURPOSE OF PROVIDING SERVICES TO THE USERS OR FOR THE ADVANCEMENT OF SCIENTIFIC KNOWLEDGE ABOUT HEALTH AND DISEASE.

(collectively referred to as “Purpose(s)”)

6 SHARING AND TRANSFERRING OF PERSONAL INFORMATION:

1 You hereby consent and authorize Us to publish feedback obtained by You on Our Website or Application.

2 User’s financial information are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, User is advised to exercise discretion while saving the payment details.

3 To the extent necessary to provide You with the Services, We may provide Your Personal Information to third party contractors who work on Our behalf to provide You with Services. These third-party contractors have access to information needed to process Services only and shall not use it for other purposes. Each third-party contractor, the data processor to which We transfer Personal Information shall have to agree to comply with the procedures and policies or put in place adequate measures on their own for maintaining the confidentiality and secure Your Personal Information.

4 You acknowledge that aHTI may be obligated to by law to disclose or transfer your Personal Information with Courts and Government agencies in certain instances such as for verification of identity, or for prevention, detection, investigation, prosecution, and punishment for offences, or in compliance with laws such as intimation of diagnosis of an epidemic disease. You hereby consent to disclosure or transfer of Your Personal Information in these instances.

5 Notwithstanding the above, We are not responsible for the confidentiality, security or distribution of Your Personal Information by third-parties outside the scope of Our Agreement. Further, We shall not be responsible for any breach of security or for any actions of any third-parties or events that are beyond the reasonable control of Us including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

6 We may share Your Personal Information with Our other corporate and/or associate entities and affiliates to (i) help detect and prevent identity theft, fraud and other potentially illegal acts and cyber security incidents, and (ii) help and detect co-related/related or multiple accounts to prevent abuse of Our Services.

7 PERMISSIONS: Once You download and install Our Application, You may be prompted to grant certain permissions to allow the Application to perform certain actions on Your device. These actions include permission to:

1 read/write/modify/delete data in relation to the Application on Your device’s storage;

2 view/access information relating to networks/access networks, including permission to send and receive data through such networks/access networks;

3 determine Your approximate location from sources like, but not limited to, mobile towers and connected Wi-Fi networks;

4 determine Your exact location from sources such as, but not limited to, GPS;

5 view/access device information, including but not limited to the model number, IMEI number, operating system information and phone number of Your device;

6 access device information including device identification number required to send notification/push notifications.

8 USE OF COOKIES:

1 Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to You on the Website and/or Application.

2 We may store temporary or permanent ‘cookies’ on Your computer/device to store certain data (that is not Sensitive Personal Data or Information). You can erase or choose to block these cookies from Your computer. You can configure Your computer’s browser to alert You when We attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website or Application.

3 We do not control the use of Cookies by third parties. 

9 SECURITY:

1 The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. to ensure that the Personal Information collected is secure. You agree that such measures are secured and adequate. We restrict access to Your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Policy, provided that such entities agree to abide by this Privacy Policy. 

2 While We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot guarantee absolute security of Your Personal Information. Further, if You are Secondary User, You hereby acknowledge and agree that Your Personal Information may be freely accessible by the Primary User and other Secondary Users and that aHTI will not be able to restrict, control or monitor access by Primary User or other Secondary Users to your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused in relation to Your Personal Information.

11 THIRD PARTY LINKS: During Your interactions with Us, it may happen that We provide/include links and hyperlinks of third-party websites not owned or managed by Us (“Third-party Websites”). It may also happen that You or other Users may include links and hyperlinks of Third-party Websites. The listing of such Third-Party Websites (by You, other Users or by Us) does not imply endorsement of such Third-party Websites by aHTI. Such Third-party Websites are governed by their own terms and conditions and when You access such Third-party Websites, You will be governed by the terms of such Third-party Websites. You must use Your own discretion while accessing or using Third-party Websites. We do not make any representations regarding the availability and performance of any of the Third-party Websites. We are not responsible for the content, terms of use, privacy policies and practices of such Third-party Websites. We do not bear any liability arising out of Your use of Third-party Websites.

 

12 ACCESS: If You need to update or correct Your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, or request that We no longer use Your Personal Information to provide You Services, or opt-out of receiving communications such as promotional and marketing-related information regarding the Services, for any reason, You may send Us an email at grievances@Docisn.co and We will take all reasonable efforts to incorporate the changes within a reasonable period of time.

 

13 COMPLIANCE WITH LAWS: You are not allowed to use the services of the Website or Application if any of the terms of this Privacy Policy are not in accordance with the applicable laws of  Your country.

 

14 TERM OF STORAGE OF PERSONAL INFORMATION:

1 aHTI may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. aHTI will be the exclusive owner of such data and records. However, all records are regarded as confidential. Therefore, will not be divulged to any third party, unless required by law.

2 aHTI shall store Your Personal Information at least for a period of three years from the last date of use of the Services, Website or Application or for such period as may be required by law.

15 GRIEVANCE OFFICER:

We have appointed a grievance officer, whose details are set out below, to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If You have any such grievances, please write to Our grievance officer at support@aciana.com  and Our officer will attempt to resolve Your issues in a timely manner.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

 

Welcome to Docisn’s Terms of Use

We aciana Health Technologies India PVT LTD. (hereinafter referred to as “Company”) and is operating its business under the brand name “Docisn” (hereinafter referred to as “Brand Name”). This Terms of Use (hereinafter referred to as “Terms of Use”) is our commitment towards your trust and we intend to provide you a convenient method to help you measure, track, and record your personal wellness status including, but not limited to heart rate, stress and blood pressure. This Terms of Use lays down all the terms and conditions surrounding the usage of our Platform for you and the Company.

Upon download, usage, registration, or even browsing through our Platform creates a contractual relationship between you and us through this Terms of Use and other relevant policies associated with our Platform, for all contractual, legal, and compliance purposes. This Terms of Use is considered as a legally binding agreement and is also considered as an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions about electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

  1. Definition and Interpretation
    • Definition
      • Applicable Laws – shall mean and refer to all the laws, rules, ordinances, by-laws, etc., and amendments thereafter, applicable within the territory of India.
      • Content – shall mean and refer to all the text, advertisement, graphics, User interfaces, visual interfaces, photographs, trademarks, logos, brand names, descriptions, sounds, music, and artwork.
      • Third Parties – shall mean and refer to all the legal entities either individual or entity linked on the Platform apart from the Users and the creator of this Platform.
      • Service – shall mean and refer to all the services provided by the Platform to the User.
    • Interpretation
      • Company – For the purposes of this Terms of Use, wherever the context so requires, “We”, “Our”, and “Us” shall mean and refer to the Company and its owned Platform.
      • Platform – For the purposes of this Terms of Use, the Platform and Mobile Application shall be referred to as the Platform, unless specified otherwise in this Terms of Use.
      • User – For the purposes of this Terms of Use, wherever the context so requires, “You”, “Your”, “Yourself”, “User”, and “Customer” shall mean and refer to natural and legal individuals who shall be users of this Platform provided by Us and who is competent to enter into binding contracts, as per law.
      • The headings of each section in these Terms of Use are only for the purpose of organizing the various provisions under these Terms of Use in an orderly manner and shall not be used by you to interpret the provisions contained herein in a manner as may apply to you. Further, it is specifically agreed by you that the headings shall not have legal or contractual value on your usage of the Platform.
      • The Parties shall refer and mean the company and User together, for the purpose of interpretation of terms of this Terms of Use.
      • The use of this Platform is solely governed by these Terms of Use, Privacy Policy, and any other relevant policies as updated on the Platform and any modifications or amendments made thereto by us from time to time, at our sole discretion. If you as a User continue to access and use this Platform, you are agreeing to comply with and be bound by the following Terms of Use, Privacy Policy, and any other applicable policies, thereof.
      • You expressly agree and acknowledge that these Terms of Use and Privacy Policy, and any other applicable policies, are co-terminus in nature and that expiry/termination of either one will lead to the termination of the other.
      • You unequivocally agree that these Terms of Use, Privacy Policy, and any other applicable policies, constitute a legally binding agreement between us and that you shall be subject to the rules, guidelines, policies, terms, and conditions applicable to your use of the Platform, and that the same shall be deemed to be incorporated into these Terms of Use and shall be treated as part and parcel of the same. You acknowledge and agree that no signature or express act is required to make these Terms of Use and the Privacy Policy binding on you and that your act of visiting/browsing any part of the Platform constitutes your full and final acceptance of these Terms of Use, Privacy Policy, and any other applicable policies.
      • We reserve the sole and exclusive right to amend or modify these Terms of Use without any prior permission or intimation to you, and you expressly agree that any such amendments or modifications shall come into effect immediately. If you do not adhere to the changes, you must stop using the Platform at once. Your continued use of the Platform will signify your acceptance of the changed Terms of Use.
  1. Platform Overview

We, as the platform operator, collect and display relevant information about the profile and practice of healthcare professionals listed on our Platform. This information includes details such as specialization, qualifications, fees, location, visiting hours, and similar information. We make reasonable efforts to ensure the accuracy and timely updates of this information. While we screen and verify information submitted by healthcare professionals, we cannot be held liable for any inaccuracies or incompleteness despite our reasonable efforts.

We will ensure that users are provided with confirmed appointments through our booking facility. However, we hold no liability if such appointments are later canceled by the practitioner or if the same practitioner is unavailable for the appointment.

If a user has utilized our telephonic services, we reserve the right to share the information provided by the user with the practitioner and store such information or conversation in accordance with our Privacy Policy. Results of any search users perform on the Platform for practitioners should not be construed as an endorsement by us of any particular practitioner. If a user decides to engage with a practitioner for medical services, they do so at their own risk.

Without prejudice to the generality of the above, we are not involved in providing healthcare or medical advice or diagnosis, and therefore, we are not responsible for any interactions between the user and the practitioner. Users understand and agree that we will not be liable for user interactions and associated issues with the practitioner, the ability or intent of the practitioner(s) in fulfilling their obligations, wrong medication or quality of treatment, inappropriate treatment, or any inconvenience suffered by the user due to a practitioner’s failure, misconduct, or inappropriate behavior.

Users are allowed to provide feedback about their experiences with practitioners, but users must ensure that the feedback is provided in accordance with applicable law. Users understand that we are not obliged to act on the content of user feedback, such as suggestions for delisting a particular practitioner from the Platform.

The services provided by us, our licensors, or service providers are offered on an “as is” and “as available” basis, without any warranties or conditions, whether express or implied. We do not make any representation, warranty, or guarantee regarding the Platform or the services. The accuracy or completeness of any content or information provided by users on the Platform is not guaranteed. To the fullest extent permitted by law, we disclaim all liability arising from the user’s use or reliance on the Platform, services, representations, and warranties made by other users, or any content provided by users on the Platform.

Our platform also facilitates the online purchase of pharmaceutical products from various third-party pharmacies (“Third-Party Pharmacies”) and our company. Additionally, it offers diagnostic services from third-party diagnostic centers (“Third-Party Labs”), online medical consultancy services/second opinions from independent third-party doctors (“Medical Experts”), and online advertisements from sponsors promoting their goods and services (“Third-Party Advertisers”). These entities, including Third-Party Pharmacies, Third-Party Labs, Medical Experts, and Third-Party Advertisers, collectively constitute the “Third-Party Service Providers.” The Platform also functions as an information platform, providing health and wellness-related information (“Information Services”) to users accessing the Platform. The combined services of Third-Party Service Providers, the sale of pharmaceutical products by our company, and the Information Services are collectively referred to as the “Services.”

  1. Compliance

This Terms of Use is made in accordance with the provisions of the Information and Technology Act, 2000 and the rules therein under along with the amendment from time to time. This Terms of Use is published on the Platform in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of  Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Use and practices for access and usage of any functional Platform.

  1. Registration and Operations
    • To fully avail the Services of the Platform, registration is required. You are required to create a profile for Yourself by providing the following information which inter alia includes [First name, Last name, email, mobile number, OTP verification, Gender, Date of birth, Height and Weight]. Users who register with us can avail the Services of the Platform.
    • Information collected about you is subject to our Privacy Policy, which is incorporated in these Terms of Use by reference. Further, at any time during Your use of this Platform, including but not limited to the time of registration, you are solely responsible for protecting the confidentiality of Your username and password, and any activity under the account shall be deemed to have been done by You.
    • In the event that we determine a user has provided fraudulent, inaccurate, or incomplete information, including through feedback, we reserve the right to immediately suspend the user’s access to the Platform or any accounts with us. Such determinations may be publicly disclosed on the Platform for the protection of our business and the interests of users. Users shall be liable to indemnify us for any losses incurred due to misrepresentations or fraudulent feedback adversely affecting us or our users.

 

 

  1. Eligibility
    • You represent and warrant that you are competent and eligible to enter into legally binding agreements and of competent age and that you have the requisite authority to bind yourself/themselves to these Terms of Use as per the Applicable Law. However, if you are a minor using this Platform, you may do so with the consent of your legal guardian. All Acts of the minor shall be deemed to be considered as the acts undertaken under the supervision of their legal guardian.
    • You further represent that you will comply with these Terms of Use and all applicable local, state, national, and international laws, rules, and regulations.
    • You shall not use the Platform if you are not competent to enter into a contract or are disqualified from doing so by any other Applicable Laws, rule, or regulation, currently in force.
  2. Content
    • General: All the Content is generated/provided or based on information provided by the Users or Third Parties and we have no control and make no guarantees regarding the quality, accuracy, integrity, and/or genuineness of such Content or such other information provided on the Platform.
    • All the Content displayed on the Platform is subject to copyright and shall not be reused by You (or a Third-Party) without prior written consent from the Company and the copyright owner.
    • You are solely responsible for the integrity, authenticity, quality, and/or genuineness of the Content provided by you on the Platform and whilst feedback and comments by You can be made via the Platform, we bear no liability whatsoever for any feedback or comments made by the other Users or made in respect of any of the Content on the Platform. Further, the Company reserves its right to suspend the account of any User for an indefinite period to be decided at the discretion of the Company or to terminate the account of any User who is found to have created or shared or submitted any Content or part thereof that is found to be untrue/ inaccurate/ misleading/ offensive/ vulgar. You shall be solely responsible for making good any financial or legal losses incurred through the creation/ sharing/ submission of Content or part thereof that is deemed to be untrue/ inaccurate/ misleading/ offensive/ vulgar.
    • You have a personal, non-exclusive, non-transferable, revocable, limited privilege to access the Content on the Platform. You shall not copy, adapt, and modify any Content without written permission from the Company.
  3. Indemnity

You agree to indemnify, defend and hold harmless the Company, and its respective directors, officers, employees, and agents (hereinafter collectively referred to as “Parties”), from and against any losses, liabilities, claims, damages, demands, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or maybe payable by, any breach or non-performance of any representation, warranty, covenant, or agreement made or obligation to be performed according to these Terms of Use. Further, you agree to hold the Company harmless against any claims made by any Third Party due to/ or arising out of, or in connection with:

  1. Your use of the Platform;
  2. Your violation of these Terms of Use;
  3. Your violation of any rights of another Parties, Users, and/or Third-Party;
  4. Your alleged improper conduct according to these Terms of Use; and
  5. Your conduct in connection with the Platform.

You agree to fully cooperate in indemnifying the Company at your own expense. You also agree not to settle with any party without the consent of the Company.

In no event shall we be liable to compensate you or any Third Party for any special, incidental, indirect, consequential, or punitive damages whatsoever, including those resulting from loss of use, data, or profits, whether or not foreseeable, and whether or not you had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence, or other tortuous action, or any other claim arising out of or in connection with your use of, or access, or availing Services from or materials contained therein on the Platform.

  1. Limitation of Liability
    • We are not responsible for any consequences arising out of the following events:
      • if the Platform is inoperative/non-responsive due to any connectivity errors associated with the internet connection such as but not limited to slow connectivity, no connectivity, server failure;
      • if you have fed incorrect information or data or for any deletion of data;
      • if there is an undue delay or inability to communicate through email;
      • if there is any deficiency or defect in the Services managed by the Company; and
      • if there is a failure in the functioning of any other Service provided by the Company.
    • The Platform accepts no liability for any errors or omissions, on behalf of itself, or for any damage caused to you, your belongings, or any Third-Party, resulting from the use or misuse of the Platform or any Service provided of by the Company through the Platform. The Service and any Content or material displayed of the Services are provided without any guarantees, conditions, or warranties as to its accuracy, suitability, completeness, or reliability. We will not be liable to you for the unavailability or failure of the Platform.
    • You are to comply with all Applicable Laws upon you or on your activities, and with all applicable policies, which are hereby incorporated into this Terms of Use by reference.
    • The Platform expressly excludes any liability for any loss or damage that was not reasonably foreseeable by the Platform and which is incurred by you in connection with the Platform, including loss of profits; and any loss or damage incurred by you as a result of your breach of these Terms of Use.
    • To the fullest extent permitted by law, We shall not be liable to You or any other party for any loss or damage, regardless of the form of action or basis of any claim. You acknowledge and agree that your sole and exclusive remedy for any dispute with us is to terminate your use of the Platform.
  2. Term
    • These Terms of Use shall continue to form a valid and binding agreement between us and shall continue to be in full force and effect until you continue to access and use the Platform.
    • You may terminate your use of the Platform at any time, as per the process specified under this Terms of Use.
    • We may terminate these Terms of Use with you and close your account at any time without notice and/or suspend or terminate Your access to the Platform at any time and for any reason if any discrepancy or legal issue arises.
    • Such suspension or termination shall not limit our right to take any other action against you that we consider appropriate.
    • It is also hereby declared that we may discontinue the Services on the Platform without any prior notice.
  3. Termination
    • We reserve the right, in its sole discretion, to unilaterally terminate Your access to the Platform, or any portion thereof, at any time, without notice or cause.
    • We also reserve the universal right to deny access to You, to any/all of are on its Platform without any prior notice/explanation to protect the interests of the Platform and/or other Users to the Platform.
    • We reserve the right to limit, deny or create different access to the Platform and its features concerning different Users, or to change any of the features or introduce new features without prior notice.
    • You shall continue to be bound by these Terms of use, and it is expressly agreed to by You that You shall not have the right to terminate these Terms of Use till the expiry of the same.
  4. Communication

By using this Platform and providing your identity and contact information to the Company through the Platform, you agree and consent to receive e-mails or SMS from us and/or any of its representatives at any time.

You can report to “admin@docisn.com if you find any discrepancy with regard to Platform or Content-related information and we will take necessary action after an investigation.  The response with resolution (if any issues found) shall be dependent on the time is taken for investigation.

You expressly agree that notwithstanding anything contained hereinabove, it may be contacted by us relating to any Services availed by you on the Platform or anything pursuant thereto and you agree to indemnify us from any harassment claims. It is expressly agreed to by us that any information shared by us shall be governed by the Privacy Policy.

  1. User obligations and formal undertakings as to conduct

You agree and acknowledges that you are a restricted user of this Platform and you:

  • agree to provide genuine credentials during the process whenever required on the Platform. You shall not use a fictitious identity. We are not liable if you have provided incorrect information;
  • agree to ensure the Name, Email address, Phone Number, and any such other information that may be provided and is valid at all times and shall keep your information accurate and up-to-date;
  • You agree that you are solely responsible for maintaining the confidentiality of your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to close your account at any time for any or no reason;
  • understand and acknowledge that the data submitted is manually entered into the database of the Platform. You also acknowledge the fact that data so entered into the database is for easy and ready reference for you, and to streamline the Services through the Platform;
  • authorize the Platform to use, store, or otherwise process certain personal information and all published Content, responses, locations, User comments, reviews, and ratings for personalization of Services, marketing, and promotional purposes, and for optimization of User-related options and Services;
  • understand and agree that, to the fullest extent permissible by law, the Platform or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from the use of the Platform or this Terms of Use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages;
  • are bound not to cut, copy, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or obtained from the Platform. Any such use/limited use of the Platform will only be allowed with the prior express written permission;
  • agree not to access (or attempt to access) the Platform and/or the materials or Services by any means other than through the interface provided by the Platform. The use of deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or its Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Content, or to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform will lead to suspension or termination of your access to the Platform. We disclaim any liabilities arising concerning such offensive Content on the Platform; and
  • expressly agree and acknowledge that the Content generated by the Users and displayed on the Platform is not owned by the Company and that we are in no way responsible for the Content of the same. You may, however, report any offensive or objectionable content, which we may then remove from the Platform, at our sole discretion.

You further undertake not to:

  • engage in any activity that interferes with or disrupts access to the Platform or the Services provided therein (or the servers and networks which are connected to the Platform);
  • impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation with a person or entity;
  • probe, scan, or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. The User may not reverse look-up, trace, or seek to trace any information relating to any other User of, or visitor to the Platform, or any other viewer of the Platform, including any User account maintained on the Platform not operated/managed by the User, or exploit the Platform or information made available or offered by or through the Platform, in any manner;
  • disrupt or interfere with the security of, or otherwise cause harm to the Platform, systems resources, accounts, passwords, servers, or networks connected to or accessible through the Platform or any affiliated or linked Platform;
  • use the Platform or any material or Content therein for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Platform or any other Third-Party(ies);
  • violate any code of conduct or guideline which may apply for or to any particular Service offered through the Platform;
  • violate any applicable laws, rules, or regulations currently in force within or outside India;
  • violate any portion of these Terms of Use or the Privacy Policy, including but not limited to any applicable additional terms and conditions of the Platform contained herein or elsewhere, whether made by amendment, modification, or otherwise;
  • commit any act that causes the Company to lose (in whole or in part) the Services of its Internet Establishment (“ISP”) or in any manner disrupts the Services of any other supplier/service provider of the Platform;
  • you hereby expressly authorize the Company to disclose any and all information relating to you in our possession to law enforcement or other government officials, as we may in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involve personal injury and theft/infringement of intellectual property. You further understand that the Platform might be directed to disclose any information (including the identity of persons providing information or materials on the Platform) as necessary to satisfy any judicial order, Applicable Law, regulation or valid governmental request;
  • by indicating your acceptance to use any Services offered through the Platform, you are obligated to complete such transactions after making payment. You shall be prohibited from indicating their acceptance to avail Services where the transactions have remained incomplete;
  • you agree to use the Services provided by the Company, our affiliates, consultants and contracted companies, for lawful purposes only;
  • you agree to provide authentic and true information. We reserve the right to confirm and validate the information and other details provided by you at any point in time. If upon Confirmation such details are found to be false, not to be true (wholly or partly), we shall in our sole discretion reject the order and debar you from using the Platform without prior intimation whatsoever;
  • you agree not to post any material on the Platform that is defamatory, offensive, obscene, indecent, abusive, or needlessly distressful, or advertising any goods or services. More specifically, you agree not to host, display, upload, update, publish, modify, transmit, or in any manner share any information that:
    • belongs to another person and to which you have no right to;
    • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    • is in any way harmful to minors;
    • infringes any patent, trademark, copyright or other proprietary rights;
    • violates any Applicable Law for the time being in force;
    • deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing;
    • abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
    • impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
    • publish, post, disseminate, any grossly harmful information, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986; and
    • threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
  1. Suspension of User access and activity

Notwithstanding other legal remedies that may be available, we may in our sole discretion, limit your access and/or activity by immediately removing your access credentials either temporarily or indefinitely, or suspend/terminate your association with the Platform, and/or refuse to the usage of the Platform, without being required to provide you with notice or cause:

  1. if you are in breach of any of these Terms of Use, Privacy Policy, or any other applicable policies;
  2. if you have provided wrong, inaccurate, incomplete or incorrect information; and
  3. if your actions may cause any harm, damage or loss to the other Users or the Company, at our sole discretion.
  4. Intellectual Property Rights

Unless expressly agreed to in writing, nothing contained herein shall give you a right to use any of the trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports, and other distinctive brand features, save according to the provisions of these Terms of Use that shall be available on the Platform. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by either the Platform or such other Third-Party and other distinctive brand features of the Platform are the property of the Platform or the respective copyright or trademark owner. Furthermore, concerning the Platform, we shall be the exclusive owner of all the designs, graphics, and the like, related to the Platform.

You shall not use any of the Intellectual Property displayed on the Platform in any manner that is likely to cause confusion among existing or prospective users of the Platform, or that in any manner disparages or discredits the Platform, to be determined in the sole discretion.

You are aware all Intellectual Property, including but not limited to copyrights, relating to said Services resides with the owners, and that at no point does any such Intellectual Property stand transferred from the aforementioned creators. You are aware that we merely provide the Platform through which you can communicate with other Users and the Platform does not own any of the Intellectual Property relating to the independent Content displayed on the Platform, apart from created graphics and specified Content.

You are further aware that any reproduction or infringement of the Intellectual Property of the aforementioned owners by you will result in legal action being initiated against you by the respective owners of the Intellectual Property so reproduced/infringed upon. It is agreed to by you that the Contents of this section shall survive even after the termination or expiry of these Terms of Use and/or Privacy Policy.

  1. Disclaimer of Warranties and Liabilities
    • OUR SERVICES ARE NOT INTENDED FOR MEDICAL PURPOSES. THE SERVICES DO NOT OFFER ANY KIND OF MEDICAL ADVICE AND ARE NOT INTENDED FOR ANY MEDICAL USE OR PURPOSES. OUR SERVICES ARE INTENDED FOR GENERAL WELLNESS ONLY.
    • THE ESTIMATIVE MEASUREMENTS (“MEASUREMENTS”) PROVIDED TO YOU OF PHYSIOLOGICAL AND PSYCHOLOGICAL STATES INCLUDING HEART RATE, STRESS AND BLOOD PRESSURE SHOULD NOT BE TREATED AS MEDICAL ADVICE. THE MEASUREMENTS WE PROVIDE TO YOU ARE NOT INTENDED TO BE UTILIZED FOR ANY MEDICAL PURPOSES OR TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE, AILMENT, OR INJURY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY AGREE WE ARE NOT PROVIDING ANY MEDICAL ADVICE VIA OUR SERVICES. ALL CONTENT PROVIDED BY OUR SERVICES INCLUDING THE MEASUREMENTS IS NOT INTENDED TO BE AND SHOULD NOT BE USED IN PLACE OF (A) THE ADVICE OF YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONALS, AND (B) A VISIT, CALL OR CONSULTATION WITH YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONALS. SHOULD YOU HAVE ANY HEALTH-RELATED QUESTIONS, PLEASE CALL OR SEE YOUR PHYSICIAN OR OTHER HEALTHCARE PROVIDER PROMPTLY. IF YOU HAVE AN EMERGENCY, CALL YOUR PHYSICIAN OR YOUR LOCAL EMERGENCY SERVICES IMMEDIATELY. YOUR USE OF OUR SERVICES DOES NOT CONSTITUTE OR CREATE A DOCTOR-PATIENT, THERAPIST-PATIENT OR OTHER HEALTHCARE PROFESSIONAL RELATIONSHIP BETWEEN YOU AND THE COMPANY
    • THE MEASUREMENTS PROVIDED TO YOU ARE BASED ON INDICATORS AND STANDARDS DEVELOPED BY NURALOGIX ITSELF AND ARE ONLY FOR GENERAL WELLNESS PURPOSES, WITHOUT ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED. WHILE WE MAKE EVERY EFFORT TO PROVIDE ACCURATE ESTIMATIVE MEASURES, WE MAKE NO WARRANTY AND DISCLAIM ALL RESPONSIBILITY AND LIABILITY FOR ANY ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, COMPLETENESS OR CORRECT USE OF MEASUREMENTS, CONTENT AND ANY OTHER INFORMATION OR RESULTS YOU RECEIVE THROUGH THE SERVICES.
    • You further agree and undertake that you are accessing the Platform at your sole risk and that you are using the best and prudent judgment before availing of any features on the Platform or accessing/using any information displayed thereon.
    • You agree that any kind of information, resources, activities, or recommendations obtained/availed from the Platform, written or oral, will not create any warranty and we disclaim all liabilities resulting from these.
    • We do not guarantee that the features and content contained in the Platform will be uninterrupted or error-free, or that the Platform or its server will be free of viruses or other harmful components, and you hereby expressly accepts any associated risks involved with your use of the Platform.
    • It is further agreed to by you that the contents of this section shall survive even after the termination or expiry of the Terms of Use and/or Privacy Policy.
  2. FORCE MAJEURE

We will not be liable for damages for any delay or failure to perform our obligations hereunder if such delay or failure is due to cause beyond our control or without its fault or negligence, due to force majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.

  1. DISPUTE RESOLUTION AND JURISDICTION
    • These Terms shall be governed and interpreted by and construed in accordance with the substantive laws of India and subject to arbitration provisions below, each party hereby irrevocably and finally submits to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India thereto in respect of any disputes, legal action or proceedings arising out of or in connection with the Terms, interpretation, duties, performance, breach, etc. of these Terms.
    • Should any Dispute arise out of or in connection with these Terms, the Parties hereto shall first endeavor to settle such Dispute amicably. If the Dispute is not resolved through amicable settlement within fifteen (15) days after commencement of discussions or such longer period as the Parties mutually agree in writing, then either Party may refer the Dispute for resolution by arbitration according to the provisions of the Arbitration and Conciliation Act, 1996 (India) or any statutory amendment or re-enactment thereof, or any statute enacted to replace the same, for the time being in force. The arbitration shall be conducted by a sole arbitrator appointed by mutual consent of the parties. The seat and venue of arbitration shall be in Bangalore, Karnataka, India, and the language of the proceedings shall be English.
    • The Award rendered in any arbitration commenced hereunder shall be final and conclusive, and judgment thereon may be entered in any court having jurisdiction for its enforcement. The Parties undertake to implement the arbitration award. In addition, the Parties agree that no Party shall have any right to commence or maintain a suit or legal proceeding concerning a Dispute hereunder (other than for preventive or interlocutory relief pending completion of the arbitration proceedings under these Terms) until the Dispute has been determined in accordance with the arbitration procedure provided for herein and then only for the enforcement of the award rendered in such arbitration. When any Dispute is under arbitration, except for the matters under dispute, the Parties shall continue to exercise their remaining respective rights and fulfil their remaining respective obligations under these Terms.
  2. MISCELLANEOUS PROVISIONS
    • Entire Agreement: These Terms of Use, read with the Privacy Policy and Disclaimer form the complete and final contract between us with respect to the subject matter hereof and supersedes all other communications, representations, and agreements (whether oral, written, or otherwise) relating thereto.
    • Waiver: The failure at any time to require the performance of any provision of these Terms of Use shall in no manner affect our right at a later time to enforce the same. No waiver by us of any breach of these Terms of Use, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms of Use.
    • Severability: If any provision/clause of these Terms of Use is held to be invalid, illegal, or unenforceable by any court or authority of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions/clauses of these Terms of Use shall in no way be affected or impaired thereby, and each such provision/clause of these Terms of Use shall be valid and enforceable to the fullest extent permitted by Applicable Law. In such case, these Terms of Use shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.
    • Contact Us: If you have any questions about these Terms of Use, the practices of the Platform, or your experience, you can contact us by emailing us at  admin@aciana.com or by writing to us at: http://4.240.72.157/contact-us/

 

Posted as of 04/03/2024

Last updated as of 6.30pm

 

 

 

 

Privacy Policy

The creator of this Privacy Policy ensures a steady commitment to Your privacy regarding the protection of your invaluable information that you may share across this Platform. This privacy policy contains information about the Platform.

To provide You with Our uninterrupted use of the Platform, we may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, we provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.

TO WHO THIS POLICY APPLIES

This Privacy Notice specifically pertains to the personal information we gather as a controller from:

  1. Individuals who visit our Platform.
  2. Individuals, their representatives, or companies that register for and use our Services through a paid plan.

As a data controller, we determine the purpose and methods of processing personal information. Our role as a “controller” involves making decisions about how we handle your personal data. Additionally, due to the nature of our services, we can also act as a “processor” on behalf of Users. In this capacity, we facilitate the processing of personal information for our vendors listed on our platform as part of our “Processor Services,” following the instructions provided by the respective vendor. If you are a User seeking information about how a vendor manages your personal data, we recommend reaching out directly to the Vendor.

INFORMATION WE COLLECT

When you access our Services, whether through direct interaction or communication via emails, telephone calls, or other correspondences, we may request you to voluntarily provide personally identifiable information. By utilizing our Services, you explicitly consent to the collection of such information. The information collected by us may fall into the following categories:

  1. Contact Data: Email address, Phone number.
  2. Demographic Data: Gender, Date of birth, PIN code.
  • Usage Data: Information regarding your usage of the Services and history of appointments made through the use of Services.
  1. Insurance Data: Insurance carrier, Insurance plan.
  2. Voluntarily Provided Information: Any information voluntarily shared through emails, letters, including images, and other documents/files.
  3. Information collected through permission derived by the Platform. for Location access, and storage permissions etc.
  • Health-related information, such as information or records relating to Your medical/ health history, health status, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through the Platform, laboratory testing results and any other information inferred there from
  • Personal information: marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.
  1. Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet. This information may include the URL that you just came from (whether this URL is on the Platform or not), which URL you next go to (whether this URL is on the Platform or not), your computer or device browser information, and other information associated with your interaction with the Platform
  2. Details of Platform usage for analytics – How often you use our services, Which content, pages and application screens you go to and which features you use, Your use of your account, when you are active on your account, devices used to access your account, country from which you access your account.

Additionally, information collected by us may be categorized as ‘Personal Information’ or ‘Sensitive Personal Data or Information’ under the SPI Rules. ‘Personal Information’ encompasses details capable of identifying a natural person, directly or indirectly, while ‘Sensitive Personal Data or Information’ includes data related to passwords, financial information, health conditions, sexual orientation, medical records, biometric information, and more.

This privacy policy also applies to data we collect from users who are not registered as members of this Platform, including, but not limited to, browsing behavior, pages viewed etc.

HOW WE COLLECT PERSONAL INFORMATION

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. If the same is not identified to you, you have the right to request us to elucidate the purpose of the collection of said personal information, pending the fulfilment of which you shall not be mandated to disclose any information whatsoever.

We will collect and use your personal information solely to fulfil those purposes specified by us, within the scope of the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We obtain personal information from various sources. We do this in three main ways:

  1. You provide some of it directly – When you use our Services, we collect information from you in several ways. For instance, we ask you to provide your name and email address to register and manage your Account. We also maintain your marketing preferences and the emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. You might also provide us with information in other ways, including by responding to surveys, submitting a form.
  2. We record some of it automatically when you use our Services or Users’ sites – When you use our Services, we collect information about your activity on and interaction with the Services, such as your IP address(es), your device and browser type, the web page you visited before coming to our sites, what pages on our sites you visit and for how long and identifiers associated with your devices. If you are an End User of our Users’ sites, we also get information about your interactions with their sites, though we use this in anonymous, aggregated or pseudonymized form which does not identify you directly. Some of this information is collected automatically using cookies and similar technologies when you use our Services and our Users’ sites. We let our users control what cookies and similar technologies are used through their sites (except those we need to use to properly provide the Services, such as for performance or security related reasons).
  • We receive some of it from third parties (like when you register for an account using a Third-Party Service, or when you make payments to us using our payment processor).

APP PERMISSIONS THAT WE CAPTURE

We ask for the following app permissions while onboarding, to optimize the experience for you:

  1. Location
  2. Camera
  • Photos/Media/Files
  1. SMS
  2. Record Audio

OUR USE OF YOUR INFORMATION

Users may be required to provide information as indicated in this Privacy Policy. The information provided, including Personal Information and Sensitive Personal Data, is voluntary, and users understand its use for purposes such as service provision, commercial endeavors, research, and communication.

Users providing Personal Information or Sensitive Personal Data consent to its use, collection, and disclosure as outlined in this Privacy Policy. We may use this information for identification, publication on the website, communication, offering new products or services, feedback, software analysis, and processing payment instructions.

Users are responsible for maintaining accurate information. We retain the right to discontinue services if provided information is deemed untrue, inaccurate, or incomplete.

We disclaim liability for third-party websites linked to its services and users are encouraged to review the third party’s privacy policies. We are not responsible for user-generated content and disclaim liability for its reliance or misuse. We do not collect information about visitors from sources other than user registration.

Personally Identifiable Information, Corporate Details.

We handle this information to offer our services and facilitate your experience, including tasks such as registering and managing your account to ensure the proper functioning of our services and the delivery of promised features. Additionally, we may process this information to monitor and enforce compliance with our Terms of Use. This includes investigating potential breaches or infringements to maintain a safe and friendly environment for all users.

Contact Information

We also use your contact information to send you offers based on your interests and prior activity and also to view the content preferred by you. We may also use contact information internally to direct its efforts for service improvement but shall immediately delete all such information upon withdrawal of your consent for the same through the ‘unsubscribe’ button or through an email to be sent to ‘satya.vantipalli@aciana.com’.

Account Details

We may use this information to deliver personalized services to you. This involves utilizing your location details to ascertain your language preferences or present accurate date and time information. Additionally, we employ cookies and similar technologies for tasks like remembering the most recently edited of Your Sites.

We also use this information to examine and understand how users’ access and utilize the Services, assess and enhance our Services (including the creation of new products and services and the management of our communications), and assess and measure the effectiveness of our advertising. Typically, we carry out these tasks based on anonymous, pseudonymized, or aggregated information that does not directly identify you. For instance, if we discover that a significant number of users of Paid Services utilize a particular integration or feature, we might consider expanding on that integration or feature.

EXTERNAL LINKS ON THE PLATFORM

The Platform may include hyperlinks to other Platforms or resources. We have no control over any other Platform or resources or contents available on these other Platforms, which are provided by companies or persons other than Us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services/services or other materials on or available from such Platform or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, services or other materials on, or available from, such Platforms. These external third-party Platforms and resource providers may have their privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter their Platform and review its privacy policy.

COOKIES

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. By continuing to browse the site, you are agreeing to our use of cookies. Cookies contain information that is transferred to your computer’s hard drive. You can set your browser to refuse all or some browser cookies, or to alert you when Platforms set or access cookies. If you disable or refuse cookies, please note that some parts of this Platform may become inaccessible or not function properly. A list of the type of cookies we use is as follows;

  1. Strictly necessary cookies : These are cookies that are required for the operation of our Platform. They include, for example, cookies that enable you to log into secure areas of our Platform, use a shopping cart or make use of e-billing services.
  2. Analytical/performance cookies : They allow us to recognize and count the number of visitors and to see how visitors move around our Platform when they are using it. This helps us to improve the way our Platform works, for example, by ensuring that users are finding what they are looking for easily.
  3. Functionality cookies : These are used to recognize you when you return to our Platform. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  4. Targeting cookies : These cookies record your visit to our Platform, the pages you have visited and the links you have followed. We will use this information to make our Platform and the advertising displayed on it more relevant to your interests. We may also share this information with third-parties for this purpose.

Please note that third-parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Platform.

YOUR RIGHTS

Unless subject to an exemption, you have the following rights concerning your data:

  1. The right to request a copy of your data which we hold about you;
  2. The right to request for any correction to any personal data if it is found to be inaccurate or out of date;
  3. The right to withdraw Your consent to the processing at any time;
  4. The right to object to the processing of personal data;
  5. The right to complain about a supervisory authority.
  6. The right to obtain information as to whether personal data are transferred to a third country or an international organization.

Where you hold an account with any of our services, you are entitled to a copy of all personal data which we hold concerning you. You are also entitled to request that we restrict how we use your data in your account when you log in.

COMPLIANCES

  1. This legal agreement is an electronic record in terms of the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Indian Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  2. This legal document is published in accordance with the provisions of Rule 3 (1) of the Indian Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Use and practices for access and usage of any functional Platform.
  • This legal document is published in accordance with the provisions of Digital Data Protection Act 2023.

CONFIDENTIALITY

You further acknowledge that the Platform may contain information that is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services, and you retain sole discretion to seek for discontinuation of such communications at any point in time.

OTHER INFORMATION COLLECTORS

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Platform or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.

OUR DISCLOSURE OF YOUR INFORMATION

The information that you upload to your profile will be publicly available to view. We might reveal your personal data in the following ways:

  1. Our Group, Subcontractors: We maintain the confidentiality of your personal data but may disclose it to any member of our corporate group, our personnel, or subcontractors as far as reasonably necessary for the purposes outlined in this Policy. This disclosure is based on the legal foundation of fulfilling our obligations under our contract with you or our legitimate interests in outsourcing specific functionality to subcontractors or corporate group members.
  2. Government Authorities: We may disclose your personal data to the extent required by law, including government bodies and law enforcement agencies. This includes instances related to legal proceedings or prospective legal proceedings and is done to establish, exercise, or defend our legal rights, such as providing information for fraud prevention. In each case, we make these disclosures based on our legal obligations.
  • Potential Acquirers or Investors: In the event of a merger, acquisition, or sale of all or part of our business or assets, the personal data we hold may be shared. This sharing is based on the legitimate interests of us, our shareholders, customers, and other parties involved in a transaction, unless these interests are outweighed by prejudicial impacts on you.
  1. Enforcement: We may disclose your personal information to third parties to enforce or apply the terms of agreements, investigate potential breaches, or protect the rights, property, or safety of us, our personnel, customers, or others. This disclosure is made based on our legitimate interests in ensuring our services are used lawfully and in accordance with our policies, and in ensuring the rights of others are not negatively impacted using our services.
  2. Suppliers and Service Providers: We may engage various suppliers and service providers to operate our business.
  3. Additionally, we may include links to third-party functionality, apps, or websites. These third-party functions, apps, or websites have their own privacy policies, and we advise reviewing them. We do not assume any responsibility or liability for the privacy practices of such third parties, and your use of their services is at your own risk.
  • We share personal information with third parties so they and we can provide you with tailored advertising and measure and monitor its effectiveness.

ACCESSING, REVIEWING AND CHANGING YOUR PROFILE

You can review and change the information you submitted except Email ID. An option for facilitating such change shall be present on the Platform and such change shall be facilitated by the User. If you change any information, we may or may not keep track of your old information. We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Such prior information shall be completely removed from our databases, including stored ‘back up’ systems. If you believe that any information, we are holding on to you is incorrect or incomplete, or to remove your profile so that others cannot view it, the User needs to remediate, and promptly correct any such incorrect information.

SECURITY

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.

However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted over the Internet.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login/OTP related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised. You can notify any suspicious activity via an email to be sent to ‘satya.vantipalli@aciana.com’.

SEVERABILITY

Each paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall not affect the remaining paragraphs of this privacy policy.

AMENDMENT

Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be on the Platform. Any amendments to this Policy shall be deemed as accepted by the User on their continued use of the Platform.

CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS

To withdraw your consent, or to request the download or delete your data with us for any or all our services at any time, please email ‘satya.vantipalli@aciana.com’.

CONTACT US

If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to ‘satya.vantipalli@aciana.com’.

 

Posted as of 04/03/2024

Last updated as of 6.30pm

 

 

Return Policy

1. What is the time period for return of orders

1.1 Medicine Orders

We have product specific return policy. The return window ranges from 0-7 days from the date of delivery. The information regarding the return policy can be found on the product page. Please check the return policy before placing any order.

1.2  Healthcare Products

All healthcare products have specific return and replacement policy. The return/replacement window ranges from 0-10 days from the date of delivery. The information regarding the return policy can be found on the product page. Please check the return policy before placing any order.

[Note- Currently, the Company is not charging any shipping charges for returns from you.]

2. Which Products are not eligible for Returns?

2.1 Products Not Eligible for Return As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances-
  1. If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent;
  2. If the product has been tampered with;
  3. If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;
  4. If it is mentioned on the product detail page that the product is non-returnable;
  5. Any accessories/freebies supplied with the product are missing;
  6. If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
  7. Any damage/defect which is not covered under the manufacturer’s warranty;
  8. The product is without original packing and accessories/freebies;
  9. If the product is damaged due to misuse;
  10. Products related to personal care, baby care, food & nutrition, healthcare devices, covid essential products including but not limited to masks and gloves, sexual wellness products including but not limited to condoms, pregnancy/fertility kits, any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take return of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept return if aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.

3. How to Return?

3.1 You can raise a return request within the time frame mentioned above by following these simple steps on the Platform:

  1. Go to My Orders;
  2. Select the respective order and click on ‘RETURN’;
  3. Check to see if the product/s that you wish to return are returnable and have an active return window;
  4. Select the item you wish to return with quantity and reason for return.

3.2 You can also place a request for return of any product by calling the customer support at 7899616635.

3.3 After your return request is processed, we will pick up the return items as per the following timelines:

  1. For Local Cities*: Within 24-48 hours from the time of approval of return request.
  2. For Other Cities: Between 4-5 business days from the time of approval of return request. Please note that this time period may be longer depending on the third-party courier partners terms.

3.4 Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.

Refund & Cancellation Policy:

This Refund and Cancellation Policy (“Policy”) governs the terms under which Docisn (“We” or “Our”) offers refunds and handles cancellations related to the various services provided on our platform. Users are advised to carefully read and understand this Policy before engaging with our services.

ONLINE CONSULTATION:

Customers may request a refund for online consultations if the consultation query is not replied to within the specified timeline.

The customer must raise the refund request with Our customer care within 72 (seventy-two) hours from the time of query submission or receiving the response. The refund request will be validated by Our customer care team. In case of a valid refund, the amount will be credited to the customer’s bank account within 30 (thirty) days from the date of the refund request submission.

MEDICINES

Customer Cancellation

– The customer can cancel the product order until We ship it. Once shipped, orders cannot be canceled.

– The customer can cancel the medical test order until the collection of the sample.

Docisn Cancellation:

– We reserve the right to cancel orders due to non-availability of the product, inaccuracies in pricing information, or other situations that prevent order fulfillment.

– No cancellation charges will be levied for order cancellations in accordance with this policy.

MEDICAL TEST:

In case of medical tests, a Refund request may be raised in the following cases:

– If the report has been challenged and no proper justification (i.e. reasonable clarification provided by diagnostic centre) has been provided;

– If the time limit within which a report has to be provided to the patient is and no proper justification (i.e reasonable clarification provided either by us or the diagnostic centre) has been provided.

SUBSCRIPTIONS

– All amounts paid for subscription services are non-refundable. This policy applies to all subscription plans, including but not limited to monthly, quarterly, and annual subscriptions.

– You may cancel your subscription at any time by following the cancellation process outlined in our Terms of Service. Upon cancellation, you will not be eligible for a refund of any unused portion of your subscription, regardless of the remaining time on your subscription term. Your account will be active until the end of your subscription Term. 

– We reserve the right to terminate your subscription at our discretion for any violation of our Terms of Service or for any other reason we deem necessary. In such cases, you will not be entitled to a refund for any amounts previously paid.

CHANGES TO THE REFUND POLICY

We may revise this refund policy at our discretion and without prior notice. Any changes to this policy will be effective immediately upon posting on our website. We recommend checking our refund policy periodically for updates.

Shipping Policy:

  • Shipping and Convenience fee is based on the order quantity and pincode. Please refer to the cart screen for the exact charges.
  • Our standard dispatch timelines range between 24 (twenty four) hours from the time the Product Order has been placed by you on the Platform.
  • While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:(a) Logistical issues beyond our control;(b) Unsuitable weather conditions;(c) Political disruptions, strikes, employee-lockouts, governmental restrictions, etc;

    (d) Acts of God such as floods, earthquakes, etc;

    (e) Other unforeseeable circumstances.

    In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

  • Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on the Platform and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns and exchanges of purchased Products in accordance with our Cancellation, Return and Refund Policy.

 

Last Updated: 12th  Oct, 2023

Effective: These Terms of Use are effective as of the date of your first use of the Services.

Aciana Health Technologies (“Aciana”, “we”, “us” or “our” and terms of similar meaning) provides the “Docisn Face Scanner” application (“Docisn Face Scanner”), and its websites located at www.aciana.com, to help you measure, track, and record your personal wellness status including, but not limited to heart rate, stress and blood pressure. We refer to the services provided by or through Docisn Face Scanner and the Sites as the “Services”.

It is important that you have read and understood the present Terms of Use in conjunction with our Privacy Policy before using Docisn Face Scanner.

These Terms of Use, together with the Aciana Privacy Policy (collectively, the “Terms”, as may be amended from time to time), govern your use of Docisn Face Scanner, the Sites, and the Services.

General

Please read these Terms carefully before using the Services. By accessing or using the Services, you agree that you have read, understand, and agree to be legally bound by these Terms. You state that you possess all the necessary legal authority to accept these Terms on behalf of yourself. If you do not agree to be bound by these Terms in their entirety, you may not use the Services.

Change and Modifications

We reserve the right to, at our sole discretion, modify, discontinue, or terminate the Sites, Services or Docisn Face Scanner or to modify these Terms, at any time and without prior notice. Unless otherwise specified, any modifications to these Terms will be effective immediately upon being posted, and your continued use of the Services following any such modifications will be deemed acceptance thereof. You should from time to time review the Terms and any policies and documents incorporated in them to understand the terms and conditions that apply to your use of the Services. The Terms will always show the ‘last updated’ date at the top.

If you do not agree to the modified Terms, you must stop using the Services. You can cancel your account with us without further obligation, except for any amounts that may be due for the balance of the billing period in which you cancel your account (if your billing period is monthly, we will prorate your account to the nearest month-end after cancellation).

Data Protection

Protecting your privacy and any data relating to you (“Personal Data”) is immensely important to us. For that reason, any of your Personal Data collected or generated by the use of the Services will only be collected, stored and processed by us in accordance with our Privacy Policy which is incorporated into these terms by this reference. By accessing or using the Services, you agree that we can collect and use your Personal Data in accordance with the Privacy Policy. We strongly recommend that you read and ensure you understand our Privacy Policy prior to using the Services.

Eligibility

Our Services are not intended to be used by minors. You must be at least eighteen (18) years old to use the Services. If we determine that you are under the age of eighteen (18), we will terminate your use of the Services.

If you intend to use the Services on behalf of a company, partnership, association, government or any entity or organization (“Organization”), then such use may not be undertaken pursuant to these Terms but must rather be undertaken pursuant to a Services Agreement agreed to by the Organization.

Accounts

To access the Services, you are required to create a personal account by providing accurate, true, current, and complete information about yourself as prompted by the relevant registration processes (the “Registration Data”). You must promptly update your Registration Data as necessary to ensure it remains accurate, true, current, and complete.

If you provide any Registration Data that is untrue, inaccurate, not current, or incomplete, or Aciana has reasonable grounds to believe that such Registration Data is untrue, inaccurate, not current, or incomplete, Aciana has the right to suspend or terminate your access to or use of the Services.

Any account that you open with us is personal to you and you are prohibited from gifting, lending, transferring or otherwise permitting any other person to access or use your account.

You may be asked to create, or you may receive a password and username designation upon completing the registration process. Such passwords or usernames will be for exclusive and non-transferable use by you. You are responsible for safeguarding the confidentiality of the password and you are fully responsible for all activities that occur under your password or account. We are not liable for any loss or damage caused by your failure to maintain the confidentiality of your account credentials.

You agree that you will not use another person’s and entity’s information including username, password, or other account information. You also agree to notify us promptly of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to Services.

If there is an indication that you are in breach of these Terms, or that your account has been compromised, Aciana may suspend, restrict, or remove your access to the Services immediately without prior notice. Aciana may also remove your account or restrict your access to the Services if you have not accessed or utilized the Services for more than six (6) months.

Further, as a condition of using the Services, you must:

* not attempt to undermine the security or integrity of Aciana’s computing systems or networks or, where Docisn Face Scanner, the Sites or Services are hosted by a third party, that third party’s computing systems and networks.

* not use, or misuse, Docisn Face Scanner, the Sites or Services in any way which may impair their functionality, or the functionality of other systems used to deliver the Services or impair the ability of any other user to use Docisn Face Scanner, the Sites or Services.

* not attempt to gain unauthorized access to any materials other than those to which you have been given express permission to access or to the computer system on which Docisn Face Scanner, the Sites or Services are hosted.

* not use Docisn Face Scanner, the Sites or Services to transmit any files that may damage any other person’s computing devices or software, content that may be offensive, or material or data in violation of any law (including data or other material protected by copyright or trade secrets which you do not have the right to use); and

* not attempt to modify, copy, adapt, reproduce, disassemble, decompile, or reverse engineer any computer programs used to deliver the Services except as is strictly necessary to use either of them for normal operation.

Our Content and Intellectual Property

In these Terms the content and materials, including without limitation software, information, data, logos, marks, designs, images, text, graphics, buttons, domain names, meta-tags and the general ‘look and feel’, contained in or available through the Services (including, without limitation, Docisn Face Scanner and the Sites) is called “Content”.

Other than your User Content (defined below), all Content and all software available on or in respect of the Services or used to create and operate the Services (including, without limitation, Docisn Face Scanner and the Sites), and any future updates, upgrades and new versions thereof is the property of Aciana or its licensors, and is protected by Indian and international intellectual property laws, and all rights to the Services, such Content and such software are expressly reserved. All trademarks, registered trademarks, product names and company

names or logos mentioned in the Services are the property of Aciana and its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Aciana.

The limited license granted to you under these Terms does not convey any rights in the Services, express or implied, or ownership in the Services or any intellectual property rights thereto. Any rights not expressly granted herein are reserved by Aciana.

Your Use of the Services

The Services provided by us are for your personal, non-commercial use only. You may not use the Services to sell a product or service, or to increase traffic to your website for commercial reasons, such as advertising sales.

You may not use the Services in any manner which could damage, disable, overburden, or impair the Services (or the network(s) connected to the Services) or interfere with any other party’s use and enjoyment of the Services. You may not attempt to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Services, through hacking, password mining or any other means.

We may, but have no obligation to, monitor your use of the Services and/or the Content you provide (including, but not limited to, forum posts and user comments) for compliance with these Terms and/or any other rules, guidelines or policies we may establish. We may, at our sole discretion, delete or remove any Content that violates these Terms or any other rules, guidelines or policies we may establish or that we find otherwise objectionable.

In addition, we may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce these Terms; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property or personal safety of us, our users and the public.

User Content

You may submit, upload, post or otherwise make available Content through the Services (“User Content”). You understand and agree that you are solely responsible for any User Content you post or provide and for any consequences thereof. The User Content you submit, post or provide will be able to be viewed by other users of the Services and through third party services and websites.

You should only provide User Content that you are comfortable sharing with others under these Terms. You agree that you have the right to submit, post or provide the User Content and that such User Content, or its use by us as contemplated by these Terms, does not violate these Terms, applicable law, or the intellectual property or other rights of others.

You retain all of your ownership rights in your User Content. However, by submitting, posting or providing User Content on or through the Services, you grant to us a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable license to use, reproduce, distribute, display, perform, and create derivative works of your User Content in connection with the Services and our (and our successor’s) business, including, without limitation, for promoting and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels. You also grant each user of the Services a non-exclusive license to access your User Content through the Services, and to use, reproduce, distribute, display and perform such User Content as permitted through the functionality of the Services and under these Terms.

You are solely responsible at your sole cost and expense for creating backup copies and replacing any User Content you post or store on the Services or provide to us.

Use of Your Device

Full use of and access to the Services will be dependent on at least (among others) the following elements:

(i) supported device with Docisn properly installed.

(ii) adequate and legally compliant internet access; and

(iii)processing and analysis capabilities located at remote servers. The availability and function of such elements may influence the performance of the Services. You are responsible for ensuring the mobile device has adequate functions.

Information Security

We take reliability and security seriously and put a great deal of effort into ensuring that our service operates all the time, and that it is a secure environment for your data. We use what we believe to be “best-of-class” hosting services and security technologies and services that we believe provide you with a secure and safe environment.

However, no system is perfectly secure or reliable, the Internet is an inherently insecure medium, and the reliability of hosting services, Internet intermediaries, your Internet service provider, and other service providers cannot be assured. When you use the Services, you accept these risks, and the responsibility for choosing to use a technology that does not provide perfect security or reliability.

Feedback Policy

Should you submit any comments or feedback to us, you agree that we can use, reproduce, and exploit them without any restriction and compensation to you, unless otherwise agreed between you and NuraLogix.

Notifications

You may receive notifications, emails, text messages, alerts, and other electronic communications during your use of the Services for the purpose as we may need to provide you with certain notifications, such as announcement regarding service changes or policy changes. We are not responsible for any fees which may be charged by your carrier regarding these communications. Any such communications will be in accordance with applicable law requirements.

Additional Terms

You acknowledge and agree that these Terms are not between you and the application stores where Docisn is downloaded from. You, and not NuraLogix, are solely responsible for any disputes or claims in relation to the application stores that are not connected with Docisn or your use of Docisn.

DISCLAIMERS

Not for Medical Purposes

OUR SERVICES ARE NOT INTENDED FOR MEDICAL PURPOSES. THE SERVICES DO NOT OFFER ANY KIND OF MEDICAL ADVICE AND ARE NOT INTENDED FOR ANY MEDICAL USE OR PURPOSES. OUR SERVICES ARE INTENDED FOR GENERAL WELLNESS ONLY.

THE ESTIMATIVE MEASUREMENTS (“MEASUREMENTS”) PROVIDED TO YOU OF PHYSIOLOGICAL AND PSYCHOLOGICAL STATES INCLUDING HEART RATE, STRESS AND BLOOD PRESSURE SHOULD NOT BE TREATED AS MEDICAL ADVICE. THE MEASUREMENTS WE PROVIDE TO YOU ARE NOT INTENDED TO BE UTILIZED FOR ANY MEDICAL PURPOSES OR TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE, AILMENT, OR INJURY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY AGREE WE ARE NOT PROVIDING ANY MEDICAL ADVICE VIA OUR SERVICES. ALL CONTENT PROVIDED BY OUR SERVICES INCLUDING THE MEASUREMENTS IS NOT INTENDED TO BE AND SHOULD NOT BE USED IN PLACE OF (A) THE ADVICE OF YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONALS, AND (B) A VISIT, CALL OR CONSULTATION WITH YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONALS. SHOULD YOU HAVE ANY HEALTH-RELATED QUESTIONS, PLEASE CALL OR SEE YOUR PHYSICIAN OR OTHER HEALTHCARE PROVIDER PROMPTLY. IF YOU HAVE AN EMERGENCY, CALL YOUR PHYSICIAN OR YOUR LOCAL EMERGENCY SERVICES IMMEDIATELY. YOUR USE OF OUR SERVICES DOES NOT CONSTITUTE OR CREATE A DOCTOR-PATIENT, THERAPIST-PATIENT OR OTHER HEALTHCARE PROFESSIONAL RELATIONSHIP BETWEEN NURALOGIX AND YOU.

Accuracy

THE MEASUREMENTS PROVIDED TO YOU ARE BASED ON INDICATORS AND STANDARDS DEVELOPED BY NURALOGIX ITSELF AND ARE ONLY FOR GENERAL WELLNESS PURPOSES, WITHOUT ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED. WHILE WE MAKE EVERY EFFORT TO PROVIDE ACCURATE ESTIMATIVE MEASURES, WE MAKE NO WARRANTY AND DISCLAIM ALL RESPONSIBILITY AND LIABILITY FOR ANY ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, COMPLETENESS OR CORRECT USE OF MEASUREMENTS, CONTENT AND ANY OTHER INFORMATION OR RESULTS YOU RECEIVE THROUGH THE SERVICES.

Disclaimer of warranties and damages

YOUR USE OF THE SERVICES, SOFTWARE (INCLUDING WITHOUT LIMITATION, DOCISN AND THE SITES), AND CONTENT (COLLECTIVELY, THE “NURALOGIX SOLUTION”), AND ANY THIRD-PARTY APPS IS ENTIRELY AT YOUR OWN RISK, AND EXCEPT AS DESCRIBED IN THESE TERMS, ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NURALOGIX, ITS SUBSIDIARIES AND AFFILIATES, AND THEIR THIRD-PARTY PROVIDERS, LICENSORS, DISTRIBUTORS OR SUPPLIERS (COLLECTIVELY “SUPPLIERS “) DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OR CONDITION THAT THE NURALOGIX SOLUTION OR THIRD-PARTY APPS ARE OR WILL:

(i) BE FIT FOR A PARTICULAR PURPOSE,

(ii) BE OF GOOD TITLE,

(iii) BE OF MERCHANTABLE QUALITY,

(iv) MEET YOUR REQUIREMENTS,

(v) BE COMPATIBLE WITH YOUR DEVICE, OR

(vi) NOT INTERFERE WITH OR INFRINGE OR MISAPPROPRIATE ANY INTELLECTUAL PROPERTY RIGHTS. FURTHERMORE, NURALOGIX, ITS SUBSIDIARIES AND ITS AFFILIATES AND SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED AS TO THE ACCURACY, RELIABILITY, QUALITY OF CONTENT IN OR LINKED TO THE NURALOGIX SOLUTION. NURALOGIX, ITS SUBSIDIARIES AND ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT THE NURALOGIX SOLUTION IS OR WILL BE SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, DATA LOSS, ERRORS, THEFT OR DESTRUCTION.

SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR CONDITIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE.

WE HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY IMPROPER USE OR MISUSE OF THE SERVICES (SUCH AS ANY UNAUTHORIZED MEASUREMENT OF ANY OTHER PEOPLE WITHOUT EXPLICIT CONSENT OF THE LATTER), OR USE OF THE SERVICES FOR ANY UNINTENDED PURPOSE).

Termination

These Terms will apply to your use of the Services until your access or use is terminated by either you or us. You may terminate your use of the Services at any time.

It is our right to suspend or deactivate your account or ban your access to all or certain aspects of the Services, or to terminate these Terms, at any time and without notice or liability to you, at our sole discretion. We reserve the right to delete or remove any of the data or information related to your account, except that we may only retain and use your User Content in accordance with these Terms and, to the extent your User Content includes personally identifiable information, the Privacy Policy and applicable laws and regulations.

If these Terms expire or terminate for any reason, provisions relating to privacy, confidentiality, ownership and protection of intellectual property, information security, indemnities and limitations of liability, governing law and dispute resolution, effects of termination, and any rights and obligations under these Terms which by their nature should survive, will remain in effect after termination or expiration of these Terms.

Limitation of Liability; Indemnity

You waive and shall not assert any claims or allegations of any nature whatsoever against NuraLogix, its affiliates or subsidiaries, their Suppliers, any of their successors or assigns, or any of their respective officers, directors, agents or employees (collectively, the “Released Parties”) arising out of or in any way relating to your use of the NuraLogix Solution or any Third Party Apps, including, without limitation, any claims or allegations relating to infringement of proprietary rights, or allegations that any Released Party has or should indemnify, defend or hold harmless you or any third party from any claim or allegation arising from your use or other exploitation of the NuraLogix Solution or any Third Party Apps. You use the NuraLogix Solution or any Third-Party Apps at your own risk.

Without limiting the foregoing, neither NuraLogix nor any other Released Party shall be liable for any direct, special, indirect, incidental, exemplary, punitive, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of or inability to use the NuraLogix Solution or any Third Party Apps, including without limitation any damages caused by or resulting from your reliance on the NuraLogix Solution or any Third Party Apps or other information obtained from NuraLogix or any other Released Party or accessible via the NuraLogix Solution or any Third Party Apps, or that result from mistakes, errors, omissions, interruptions, deletion of files or email, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to NuraLogix or any other Released Party’s records, programs or services.

In no event shall the aggregate liability of NuraLogix, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of the NuraLogix Solution exceed any compensation paid by you for access to or use of the NuraLogix Solution during the three months prior to the date of any claim. In no event shall NuraLogix have or incur any liability, whether in contract, warranty, tort (including negligence, whether active, passive, or imputed), product liability, strict liability or other theory, arising out of or relating to the use any Third-Party Apps.

You will indemnify and hold harmless NuraLogix and any Released Parties from and against any claims, lawsuits, demands, disputes or investigations brought by any third party, and all liabilities, damages, losses, costs, and expenses, including without limitation reasonable attorneys’ fees, arising out of or in any way connected with: (i) your access to or use or misuse of the Services, (ii) your User Content, (iii) your breach or alleged breach of any warranties made by you hereunder or your violation of any other provision of these Terms, or (iv) your violation of any law or the rights of a third-party (collectively, “Indemnified Claims”). NuraLogix reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any Indemnified Claims. You agree to reasonably cooperate as requested by NuraLogix in the defense of any Indemnified Claims.

Governing Law and Dispute Resolutions

The Services are controlled by NuraLogix and operated by it from its offices in Toronto, Ontario. You and NuraLogix both benefit from establishing a predictable legal environment in regard to the Services. Therefore, you and NuraLogix explicitly agree that all disputes, claims or other matters arising from or relating to your use of the NuraLogix Solution (or any component thereof) will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Except where prohibited by applicable law, any claim, dispute or controversy (whether in contract or tort, pursuant to statute or regulation, or otherwise, and whether preexisting, present or future) involving NuraLogix and arising out of or relating to

(i) these Terms;

(ii) the NuraLogix Solution (or any component thereof);

(iii) oral or written statements, advertisements or promotions relating to these Terms or to the NuraLogix Solution (or any component thereof); or

(iv) the relationships that result from these Terms or the NuraLogix Solution (or any component thereof) (collectively, a “Claim”), will be referred to and determined by a sole arbitrator (to the exclusion of the courts). If you have a Claim, you should give written notice to arbitrate at the address specified below. If we have a Claim, we will give you notice to arbitrate at your address provided in your Registration Data. Arbitration will be conducted by one arbitrator pursuant to the commercial arbitration laws and rules in effect on the date of the notice in the Province of Ontario.

To the extent arbitration as described in the immediately preceding paragraph is prohibited by applicable law, you agree that all Claims will be heard and resolved in a court of competent subject matter jurisdiction located in Toronto, Ontario. You consent to the personal jurisdiction of such courts over you, stipulate to the fairness and convenience of proceeding in such courts, and covenant not to assert any objection to proceeding in such courts.

If you choose to access the Services from locations other than Ontario, you will be responsible for compliance with all local laws of such other jurisdiction and you agree to indemnify NuraLogix and the other Released Parties for your failure to comply with any such laws.

General Terms

Except as otherwise stated herein, the Privacy Policy and these Terms shall constitute the entire agreement and understanding between you and NuraLogix for the use of the NuraLogix Solution and supersede all prior or contemporaneous communications whether electronic, oral or written between you and NuraLogix regarding your use thereof. You agree that you will have no claim against us for any statement which is not explicitly set out in these Terms. If for any reason, a provision of these Terms is determined to be invalid or void, and unenforceable, it shall be excluded, and the other provisions remain in full force and effect. NuraLogix’s failure or delay in enforcing any right or provision of these Terms will not be considered a waiver of those rights. NuraLogix may assign any or all of its rights hereunder to any party without your consent. The parties confirm that it is their wish that these Terms, as well as any other documents relating to this Terms, including notices, have been and shall be drawn up in the English language only.